I had a session with GroovyTek over the phone today. It was extremely helpful to me because I was able to see everything that he was doing on my computer as he was talking. I was then able to follow his actions to do what he was doing as well. What a way to go!
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Over The Phone Training and Support
Experience GroovyTek Over the Phone!
Speaking of experience, we at GroovyTek recently surpassed a significant bench mark in terms of our training experience. We provoded over 10,000 hours of In-Home personal technology training sessions!
We have learned a great deal by conducting so many sessions over the past three years, and believe we now have a solid grasp on topics of interest as well as common areas of concern.
Over the years, we have had countless clients ask if we could simply help them answer a few quick questions, or take a look at a pressing issues they were having on their devices without having to coordinate schedules to send a trainer to their home.
Well now we can, we are excited to offer GroovyTek sessions live over the phone.
So, if you are interested in connecting with GroovyTek for help with a pressing concern or question, think about giving our new over-the-phone service a try. Sessions are broken down in 30-minute increments and we are able to answer questions and address concerns. We can even take a look at what is happening on your computer!
Why Groovy Over the Phone?
- Easy and convenient scheduling. (same day service available)
- Save over half vs in-home service.
- Same service, same trainers, same patience and respect.
- Get your issues fixed or questions answered quickly.
- No contracts or set up fees.
- 100% your agenda.
Common Topics Covered
- Windows and Mac Basics
- Windows 10
- Computer Optimization: Adjust Storage, Increase Speed
- Computer Protection: Plans and Consultation
- Password Management
- Social Media: Introduction and Set-up of Accounts
- Photo Management: Organization, Syncing and Storage
- Email: Set-up and Overview
- Cloud: Set-up and Overview
- Computer Back-Ups
Exploring Apps
- Maps, News, Calendars, Sonos, Alexa, Weather, Netflix, FindmyPhone, Uber, Open Table, Airbnb, Grocery, Airline Apps, Facetime, Skype and more!
Exploring Software
- Microsoft Word, Excel & Powerpoint, Apple One Note, Keynote & Pages, Dropbox, Google Sheets, Drive & Docs. Adobe Photoshop & Acrobat and more!
Client Reviews
I was just delighted and on my way to practice new found skills. My trainer was on time, friendly, knowledgeable, and very patient with this little old lady (age 78). I didn't have to take notes to remember - he recorded it on his tablet and sent me a copy to download so I have my instructions, step by step. So pleased with the service and the follow-up.
Karen M
My tech is patiently bringing me (at age 79) into the computer age. I am so glad that I found him through GroovyTek. What a wonderful gift!
Judy K
Outstanding trainers with expertise and a lot of patience at a fair price. I have used them for two years and they have given me a much better understanding of the in's and outs of how to use many aspects of my computer. It is a pleasure to have them come to my home and work on my own computer problems.
Jerry P
GroovyTek did a great job! My trainer was on time, professional and she solved my slow computer. Great job, GroovyTek! I will use your services again.
Marcia F
My tech from GoovyTek has been terrific. He is patient, knowledgeable, and explains things really well. I enjoyed learning new tools and features on my smart phone and computer. They have made doing things a lot easier and more enjoyable.
Jennifer H
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.
Susan S
Today was my first experience with GroovyTek and it was extraordinary. I learned so much over the course of the hour AND as importantly fixed the problem I was having. The trainer was intelligent and friendly. All support was given in a very collaborative way. I am looking forward to this partnership.
Barb S
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
Laura M
It is comforting to know if you have technical problems there is a Hands On source to get help. These trainers listen to your problems, find solutions and work with you until you understand the solution, their patience is outstanding. This is a great way to not only solve problems but to learn about the ever-changing world of technology; there are class presentations, small group gatherings or one-on-one in your home with kind, friendly, people.
Ingrid S
Spectacular people. Knowledgeable, professional, customer focused and easy to work with. I have used their services a couple of times (because I am over 40) and they are great to work with.
Jim H
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
Debera F
Dear GroovyTek team, I thank you from the bottom of my heart for this very supportive and beneficial service you provide! I am so grateful!
Loretta J
I have had two great sessions with GroovyTek and finally I have learned to use my smartphone calendar! I'm looking forward to my next session.
Mary D
I had a serious issue with my bank website not being secure. This was a very technical problem. I used the Remote Session option to get help. My GroovyTek trainer kept at it until we finally resolved the issue.